Casumo Casino Review
If you were to accidentally stumble upon the Casumo Casino website, you would be forgiven for having to check whether you had found a casino or the fan page for some Scandinavian cartoon. The world’s first ‘Casino Adventure’, Casumo is unorthodox and unique, but also one of the top online casinos across the internet.
The original idea behind Casumo is to combine the traditional casino experience with an almost social gaming experience, complete with rankings, levels, and items. No longer are you just spinning the slots to win, but also to progress further along the game. The game itself is not too serious though, and the clean, soft-edged and pastel-colored site design makes it seem almost light-hearted, with an almost calm and casual friendliness lacking in many of Casumo’s competitors.
Your Own Casumo
When you register with Casumo you get your own ‘Casumo’– a strange being that looks like a cartoon pillow with limbs wearing a belt. Every time you bet, spin or win you gain points. These points go towards levels, with the colour of the Casumo’s belt depending on what level you happen to be, ranging from white at the start to the final black belt for Casumo masters. Additionally, when you level up you can receive trophies or items, the latter of which can come in the form of free spins or free cash.
Casumo has their own bonus system, and it is unlike anything else used by its main competitors. There are bonuses for reaching certain levels, for certain wins, and for certain rankings. They also hold regular weekly competitions with prizes, but what makes this system even more unique is the fact the bonuses for each game are slightly different, creating a complex and inimitable, yet still enjoyable and competitive system.
Welcome Bonus and Extras
On top of these bonuses Casumo, like many other casinos, also offers added sign-up extras. Casumo’s starting bonus consists of what amounts to 50 free spins and also a first deposit bonus that, if used to their maximum, would yield players a considerable sum of €300.
- No Deposit Bonus – 20 free spins on Starburst
- 1st Deposit Bonus – 100% up to €300 and 50 free spins on Starburst
In addition, as Casumo is a global organization these stating bonuses do sometimes vary across countries.
Despite the innovation, gamification, and design, Casumo have not forgotten that they are ultimately a casino, something that is evident by the wide array of games and slots on offer.
The Best Games at Hand
Casumo have offered slot machines from world-renowned software developer NetEnt since their founding in 2012 and are considered a leading NetEnt casino, offering iconic games like Starburst and Gonzo’s Quest, which are known for offering decent winning odds. NetEnt are not the only game provider for Casumo though, with video slots and other games made by well-known software developers like Quickspin, Microgaming, Play’n GO, Thunderkick, WMS, Greentube, Bally, Barcrest, ShuffleMaster, Evolution Games and IGT also available. Overall Casumo offers names and games from a growing list of over 11 software developers, which amounts to over 400 slots.
Along with the smaller-scale video slots comes large-scale jackpots. Casumo offers and have already paid out jackpots of hundreds of thousands of euros with the largest sums reaching into the millions. In addition to their slots and jackpots, Casumo also offers a selection of the more classic and traditional games like poker or roulette, some of which are available to play over live webcam.
Their wide array of games is available on the go too, and Casumo’s Android app looks highly polished and professional. It offers essentially all the same functions as the browser version, including access to the multitude of games and also the Casumo character area. The site’s crisp design is particularly suited to the mobile format as the simple graphics can be more easily rendered.
Fairplay and Safety First
Security should be an important issue for all casinos and Casumo is no exception. They are licensed by the Gambling Authorities in both Malta (MGA/CRP/217/2012) and the UK, despite being a relative newcomer to the online gambling market. Well, this is a testament to their trustworthiness from a regulatory point of view.
Money can be deposited to Casumo via Visa, MasterCard, Skrill, Neteller, Paysafe, iDEAL, SOFORT, Giropay, Pugglepay or Bank transfer (Methods can vary slightly for different markets), with Casumo guaranteeing to review all deposits within 23 hours maximum. Funds can be withdrawn by bank transfer or through VISA, Neteller or Skrill, with funds are withdrawn from the last two being available instantly. Although the number of options for payments both in and out is not particularly extensive Casumo covers all the typical and basic options for moving money.
For customer service, Casumo offer a live chat for some games, and in other cases via email. The response time for emails has been shown to be reasonably fast, with most reporting replies within around a few minutes. Unfortunately, there is no phone number or other direct connection available and the live chat is only for certain games. Whilst their response time is quite fast, ten minutes is still too slow for an actual emergency, and the low number of methods for directly contacting the casino does limit their customer service notably.
Casumo’s tagline is ‘Erasing Boredom’, and the quirky inventiveness of the platform does that, especially when combined with a wide selection of quality games. Their RPG-style leveling system and bonuses give a sense of progression which in turn gives an added dimension to playing whilst still keeping the fun casual. Because of this different approach, it is fair to say Casumo is very much a unique experience. Their main drawback would be that their customer service is possible of limited help in a genuine emergency, due to being limited solely to email, but their licenses and security mean that a true emergency is an unlikely event.